Deluxe Auto Carriers, Inc (DBA Excel Transporting & Towing) was established in 2001 by Jesse Holguin with a single five-car carrier. With great hopes and even greater determination, Jesse divided his time and efforts between scouting for work, transporting freight, and dealing with the day to day operations of a growing business. Within two years his efforts were starting to take shape, as the company experienced impressive growth and built a sterling reputation.
It was at this time when Raul Silva joined the company as a partner. Together, Jesse and Raul focused on the expansion of the company’s fleet and customer base. In the years to follow, they successfully built relationships with contract carriers, expanded and diversified their freight capabilities, and reinforced their driver training/safety platforms. Deluxe Auto Carriers, Inc has come a long way from its modest beginnings, and we work every day to continue our traditions of Quality, Accountability, Safety, Dependability.
The mission of every auto carrier is to deliver cargo from one place to another, but the way in which Deluxe Auto Carriers completes our mission is as vital as the mission itself. This is what sets us apart. The foundation of our success has always been our values:
With the information gathered through random external and internal audits, customer satisfaction surveys, and employee feedback, we are able to achieve standards of quality that exceed customer expectations.
As a service provider, we believe it is our responsibility to acknowledge and rectify any problems that may occur.
Continuous fleet maintenance, monthly safety meetings, and independent safety audits ensure our vehicles and employees are prepared and equipped to provide safe service of the highest standards.
and damage-free delivery is what we provide. Our trained, courteous, and knowledgeable team of drivers is prepared to respond quickly and efficiently to serve our customers’ needs.
5 Responses
I had an excellent experience shipping my Porsche Cayenne with this company. From the moment I called to inquire, their customer service team made everything so easy. They walked me through the process, answered my questions, and set realistic expectations. The driver was courteous and arrived exactly on time. My car was transported safely, and the delivery was even earlier than expected. I was so impressed by their professionalism and attention to detail. Highly recommend!
I needed to transport my Ford Explorer across state lines and chose this company based on a friend’s recommendation. Overall, the experience was great, though there was a slight delay in delivery due to bad weather. The driver kept me updated the entire time, and my car arrived without a scratch. Their pricing was competitive, and the service was reliable. I would use them again, but a little more punctuality would make them perfect!
The service was okay but not without some issues. I was shipping my Toyota Camry, and while the booking process was smooth, there were a few hiccups. I had to call multiple times to get a clear timeline for pickup and delivery. The car arrived safely, which I appreciated, but the communication could have been better. The driver, however, was polite and handled the car carefully. I might give them another try if they improved on the coordination.
Transporting my Jeep Cherokee with this company was frustrating. The pickup was delayed by a full day, and I didn’t receive any updates until I called them myself. The driver was professional and apologized, but the lack of communication made the entire process stressful. My car arrived safely, but I wouldn’t say the service was worth the hassle. They need to seriously improve their communication with customers.
This was a terrible experience from start to finish. I shipped my Nissan Altima, and everything seemed fine at first, but the delivery was three days late. When I finally got my car, there was a dent on the rear door, and customer service refused to take responsibility. The lack of professionalism and accountability was shocking. I regret choosing this company and wouldn’t recommend it to anyone.